Friday, January 09, 2009

Customer Service

When my ears were again assaulted by the irritating Pan pipes of a local ethnic group blasting away when I entered North Station, I stopped by the ticket booth to see if there was a managerial type around to whom I could complain.  There was and in my conversation with her I learned two interesting things.

The first was that enough people had complained about the PA being too loud that the master volume had just been turned down today.  Lovely.

The second was that while the MBCR runs the trains, anything having to do with the station itself is determined by the MBTA, and they don't have a representative on-site to field complaints.

I was given a business card, however.  I'll keep all correspondence copied here.

Sent from my G1...

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